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BERGEN SPORT CYCLES
Lodi, New Jersey 07644
(BERGEN SPORT CYCLES rated 5/5 based on 11 review.)
Now..... GOING OUT OF BUSINESS.......They made their money....
I had a Honda Shadow that the wind blew over twice last winter. Needed repair so I had it hauled to Bergen Honda. Was told the handle bar was Not bent, and repair was made to replace broken brake lever. Was told they needed to give it a Trial ride before they could repair it, but when repair was made and I had had it stored for a month, went to pick it up and was told that when bike was ridden, mechanic detected Handle Bar WAS Bent, so needed replace handle bar, PLUS foot peg. Bent foot peg was $125?!!! Ended up paying about $500 for repairs and a month\'s storage, plus hauling fee. Paid $2500 for bike new, had less than 2000 miles on it. Head honcho there told me he\'d give me $1200 for it, since he was not going to pay retail. He later sold it for $2300. So, I paid total of $3000 and lost $1800 on it. Was not going to bring it back home and have wind blow it over again. Found out Honda 250 Shadow turns over in Wind with Rider ON IT. So, Design was UNSAFE to start with. Honda discontinued model. Curious as to buyer above who bought a Honda Shadaw. No wonder they were so nice to you, they were making a cool $1100 on you! Loved taking your money, right? If I had been given correct estimate, if bike had been ridden UP FRONT, and had known what it was going to cost to fix it to sell, I would never have paid a month\'s storage fee ($80), because when I went to pick it up, it was only worth $900 I was told with damages they just seemed to find between the time they told me it was ready and the time I got there. They had not ridden in when repairs were done on handlebars or they would have told me the bar was BENT! Paid 289 on first repair, and another 200 or so on final repair. I NEVER ROAD THE BIKE, just bought it and it was winter. Can believe they are short a mechanic. Sorry for customers. They had a lot of bikes outside. Mine sat outside, in a corner, while waiting for repair. Overall, bike was put in in December or January, and I left it there for a month, and it still took them two weeks AFTER I stored it there a month to FINALLY get the parts to finish repairing it. I gave them a new battery to put in it! Think they OWE me something for the discrepancy in repair issue here.
Such an upset dealing with their service department. If it weren\'t for the location I\'d go else where. Very unprofessional and unreliable they are willing to take your bike in to do repairs but don\'t expect it back anytime soon. They won\'t even call you to tell you and expect an excuse every time. Sales reps are nice but are reluctant to give you a good deal.
But good lord they do everything to piss a rider off. Got in a minor accident, and they have had the bike for a month and 1 week, have the parts for at least 2 weeks and i keep getting the run around about when it will actually be done. EXCUSES \"We lost a technician, its waiting to get on the lift, oh i was going to call you\" Excuses!!! I bought the bike there and i got it serviced there a few times, never again. Nice people, WORTHLESS SERVICE!!
Last summer I brought a bike in that had 3 recalls due on it. The service manager said it would take about 2 weeks. I dropped the bike off completely clean. I got a call 3 weeks later that it was done but when I got there it turns out they forgot to complete one of the campaigns. It took almost 6 weeks to get the bike back and when I got it back it was completely filthy and had been sitting outside for who knows how long.
extremely knowledgeable on many aspects and helpful in every way but dont expect people to jump to ur beckoning look as you walk in thats not how it works u kno look around n if u have a ? ask n u\'ll b surprised by the kind nature