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Sunwest Xpress |
| (866) 769-8542 x2189 |
Bullhead City, Arizona 86429 View map
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Kawasaki, Polaris, Schwinn, Sea-Doo
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| Sunwest Xpress REVIEW |
| | | Worse Customer Service Experience EVER!!!! |
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| We recently purchase a Kawasaki Jetski. When my
boyfriend took it home to Las Vegas, he noticed
that there are pen marks on the seat and a small
rip on the side of the seat cover. He called the
following day and was told to come down to
Bullhead City and "we'll see what we can do". We
took the 2 hour trip once again to Bullhead City
only to experience the most humiliating and
degrating treatment in our lives ever. John
Haines, the manager said that the only thing he
can do for us is to send the seat and be covered
by warranty, but will not switch the seat with
another Kawasaki jetski. He said "what about the
person who's going to buy that jetski?" I was
thinking to myself, why is this guy worried about
the next guy who's buying the next jetski, why
will he not take care of the guy who just purchase
a unit that cost him at least $7,000.00 less than
24 hours ago! He also humiliated my boyfriend by
tlaking to his salesperson in a condescending
attitude. He tells his salesman "JP did you write
on the seat JP?" Additionally, when my boyfriened
ask for the owners name, John Haines said, "I'm
the closest you can get to the corporataiton, I am
the corporation's General Manager!" Now we don't
know where the pen mark came from and we're not
sure where the rip came from either. My boyfriend
is a very anal an meticulous person. He checked
prior to leaving the premises wit h JP, the
salesperson who was as rude as his manager. What
happened when he was not paying attnetion is
anyone's guess. But bottom line, no customer
(especially in these times) is to be treated like
we where treated. Mr. & Mrs. Morabito should be
aware of this operation.
(07/21/2009) |
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| Absolute worst service department I have ever
seen. Even though Walt's is over an hour away, I
will trailer my quads to his shop before I would
let Sunwest's service department touch anything I
own with wheels.
(07/06/2009) |
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