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Chicago Cycle Center |
| (866) 769-8542 x2859 |
Chicago, Illinois 60645 View map
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Ducati, Harley-Davidson, Honda, Kawasaki, Suzuki, Yamaha
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| Chicago Cycle Center REVIEW |
| | | Please do yourself a favor and go somewhere else |
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| My motorcycle is an 07, not even 2 years old yet.
The salesmen lie not only about the service
package, but also about financing terms. I was
told my payments would be $100 a month, and that I
could take as long as I wanted to pay it off. I
got my first bill and it was $256. They knew I
couldn't afford it and lied on my credit
application, as well as me, to get the sale, and
then I was stuck. Then I had the same problem with
service. They made it seem like I could drop it
off, kill a few hours, then come back and get it.
This summer they had a 1 month waiting list to
even make an appointment, then another week to fix
it. Nobody ordered the parts I needed, and I
specified exactly what was wrong and asked them to
order them at the time, to save time once they
figured out I was right. Then they said 8000 miles
was normal wear on steering bearings (the manual
says lube them at 15000 miles) and wouldn't cover
it under warranty. I had a rattling noise coming
out of my ignition and they said it didn't affect
the performance of the bike and ignored it. It is
very annoying and I think after spending 14000
dollars on a motorcycle I deserve to have a
peaceful ride. I spoke to the service manager who
seemed very concerned, but never called me back.
Then I spoke to the sales manager, and the same
thing, very concerned but nothing was done. I am
convinced that their periodic maintenance consists
of new spark plugs and turning up the idle to make
you think they did every thing else. The icing on
the cake was last service I had they couldn't even
do that right. On my way home I hear an engine
knock and couldn't figure out why. On further
inspection I realized one of my spark plugs was
about ready to fall out of the cylinder. They
offered to come pick it up and fix it, which
probably would've taken another 2 weeks so I just
spent another $10 on top of the $400 something for
the service and bought my own spark plug socket,
which didn't work, which is probably what the
mechanic used. Then I realized there was a special
socket that came in the tool bag with the bike.
Also I have a coolant leak now, 400 miles after
the 8K service which demands that all coolant
fitings be checked and tightened. Nobody here
cares about you or your motorcycle because it's
not their business or money. They make the same
hourly wage whether you are happy or not I tried
to get a hold of an owner and no luck. I'm stuck
going there one more time because I bought the
stupid service package, but after that NEVER
AGAIN!!!! I'll find somewhere else to take my bike
for the rest of it's long life. If there was only
one problem, I could figure it was a mistake.
However, every department of this company screws
something up every time. Websters dictionary
defines insanity as repeating the same action and
expecting a different result. I am not insane, I
expect one more terrible service, then I am done.
Do yourself a favor, don't be fooled by the
"biggest" motorcycle dealer in chicagoland. If a
small dealership dosn't have what you are looking
for they will gladly order it.
(10/14/2008) |
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