Big St. Charles Motorsports

I spoke to the service dept , about my Kawasaki , older model , they were very hesitant to work on it , Told me it would be several month,s . So i took it to Widman Cycle,s , off Broadway , they did a fantastic job , rebuilt the carburetor,s , I paid over $800.00 to Widman , But it made my bike run like new . Sincerely B . T

THIS PLACE IS A NIGHTMARE. STAY AWAY. Here is a short summary for those not willing to read my full story. The worst customer service I've ever come into contact with. Will damage your bike during repair and claim they didn't do it. Will keep your bike for weeks on end for the simplest of repairs. Salesmen will try to scam you. Might be able to get an acceptable price on a bike. Adequate financing. === Before I begin, I want to make it clear that this is an exact explanation of the events that have forced me to try and save you from entering this establishment. What big St.Charles Motorsports has done to me is criminal. Horrible experiences back to back. When I first bought my bike at this location, their salesperson scammed me into buying a tire package. He said the tire package covered tread wear which it does not. If he had explained the tire package even remotely correctly I would have never spent $400 on it, it is not a good service. This is how the scam works. The salesman tells you when your tires get low just bring your bike in for a new set. But when your tires do actually get low, the window to cancel the tire package is already closed. So by the time you find out you got duped, you can't get your money back. Be sure to read everything you sign word for word and DO NOT trust these salesmen to summarize anything. And be sure to flip pages over to check for hidden things on the back. The contracts they use have the basic formalities on the front, where you sign, and all of the ridiculous specifics on the back being hidden by the salesmen. This will be the last time I make that mistake. Ignoring this loss right out of the gate when I bought my bike.... A few months later I had to take my bike in for warranty service through Kawasaki. They fixed the problem with the bike, but caused unsightly damage to my rear fairings! When I confronted them about it, they said that because the front fairings were damaged, that they couldn't be responsible to damage they caused to the rear fairings. Let me say that again. Because there is damage to the front fairings on my bike, they feel they are obligated to damage anything else on the bike and get away with it. Keep in mind, front fairings are completely separate, they are not connected in anyway, to the rear fairings. To fix the existing damage I would have only had to by replacement front fairings. Now I have to buy a full set because of their carelessness! I've already filed a claim with my insurance, but I doubt it will help. This company is confident enough to prey on their own customers, I'm sure they know how to talk to insurance companies. I will never be going back, I will drive the extra hour to get to the other Kawasaki dealer. I have no idea why Kawasaki allows this type of criminal activity at their dealerships.

DON'T EVEN DESERVE A STAR - Biggest pieces of shit who care nothing about customer service, the quality of the brands they represent, or the safety of their customer. You are a check walking out with that new bike and that is it. Don't ever waste your money here . My husband bought a brand new CBR 1000RR and the fairing came off while riding the first week, then on his third week the bike makes this noise and I bring it in and they say it's just cam tensioner breaking in. 6 miles later my clutch is burnt up... Honda rep said it won't adjusted right and they will cover the part.... Big St Charles says you don't know how to ride a 1000 miles you have to pay $400 dollars for us to put it on.. He is almost 40 years old...traded in a 2012 Harley with almost 30k miles and we have a 2005 R6 with 11k miles and neither have needed anything but routine maintenance and tires. Dennis the GM knows nothing of customer service when every employee including the sales manager Todd said they should cover it. Tom the service manager should not be in his position. Not only does he know nothing about bikes, hes the one who saw my bike and told me it was cam tensioner, but he is cocky and that is dangerous as it could have been for me this day. If he would have taken the time to check it out instead of being cocky the clutch would not have been driven on and burnt up. Please share and tell everyone not to buy here or at their Harley store... They rip you off....

Very hard to get a salesperson to help you here. They have decent inventory, but it's fairly high priced.