Posted On: 03/14/16
very good place to do bussness
Posted On: 04/24/13
These folks went well out of their way to make up for the miscommunication gaffe of the previous days and week, they not only delivered the Can Am and other items that we wanted but did so in a fashion that I felt made up for what I considered my lost and valued time.
The owner is an extremely knowledgable individual and I will gladly do business with them in the future, I appreciate someone that has honor and steps up to the plate when a mistake has been made.
I was hoping to delete the previous negative posting, but, rather leave it up there instead as an example of the honor that these folks at Dougs powersports have and a buyer who was impatient, for lack of information, which I found out was not entirely their fault, but, still felt I could have been a bit better informed.
I mean, I almost made the mistake of going and buying an "other" ATV... Glad I didn't now!
Thank you!
Posted On: 04/22/13
Tried to buy a 12,000 dollar ATV, was made to feel that I was being impatient when I called them back for a vin # that they said they would call me with on the Thursday before.
Called on Monday and asked for Vin# again, was told, to wait an hour and she(Chrissy the owners daughter) would call me back, NEVER called me back, so we called back 4 hours later, to be told that there was an emergency, both the owner and the father were out and no one was available to deal with how to send us our 200 dollar "Finders fee" back to us.
This is what I think happened, the machine was offered to us at 12,129. They had to go 300 miles out of their get it, they won't make money on going to get it, but, they hope to make money ripping off the deposit.
I won't do business with dishonest people. PERIOD.
Posted On: 09/24/11
Don\'t expect them to call you back. You will have to call them over & over. I tried to buy a new ATV from them. Eventually got frustrated and went to Bibbens and bought one. Bibbens is great at customer service.
Posted On: 04/09/11
I have done business with Doug\'s for several years now. Doug bent over backwards to get me on a new DS450xc. I race it and do all of my own work. They are the best I have ever dealt with as far as getting me parts fast and at a fair price. I have been working on bikes and ATVs for 20+ years. Never before have I had the privilege of getting the service of a shop like Doug\'s.
Posted On: 01/13/11
i called dougs at 9:00. Am i had broke the winch cable on my atv they told me to bring it in i got it there at 10:00am went home and got a call at 11:00am telling me it was ready to go the repair bill was fair the service was great and the staff was very helpful would recommend dougs to everyone thanks
Posted On: 09/09/10
I bought a 2008 renegade 800 and the moor went bad when I called to make an appointment the service guy went on vacation and I wait made a appointment and I and it took then two fucken weeks two start working on it but do vary good work.
Posted On: 08/02/10
Took my 4-wheeler in for warranty service. They said they fixed it, but didn\'t and they sent me a bill twice. I tried twice to get them to take my wheeler back in but keep getting the run around. Called about the bill & got put on hold for 10 minutes. Nobody helps and they only have 1 service guy who takes vacation during the summer???? What a joke of a place.
Posted On: 02/18/10
I have searched high and low for a decent dealersip and Doug's is the best I have found. I call a couple times a month with questions and problems and they are always happy to help, the one time I had to take something to them they had it done within a couple hours even though they were swamped because they knew how important it was for me to get this done in a timely manner. My only regret is I purchased my sled from another dealer befor I found them, I would of been happy to pay a little more just because they are always there to help. THANKS DOUG'S!
Posted On: 02/08/10
Paid MSRP for a an XP600. was supposed to get a phone call when the warranty paperwork arrived at dougs because it was ordered by another guy who backed out.So he said he had to do something or change this or that or whatever? This was the 1st new machine i ever bought so i said ok. Never heard from them and as far as the updates for the 08 xp sleds(there were a few) i never heard anything about that and i think i should have. NEVER AGAIN I FOUND BETTER
Posted On: 01/03/10
Bought a $10,000 + Sled there and cannot get the service to give me an appointment. In the fall I wanted to get my sled serviced and they said no, due to the fact that they were only working on watercraft. I cannot believe this! Don't buy there expecting to come back for service.
Posted On: 10/29/09
Very poor customer service. Family run and they could care less about you as a client. Won't return phone calls even for potential new sales. Would be a great place to run a real business if someone that had a clue started one.
Posted On: 10/06/09
I've always drove 75 mins. to shop @ Doug's. I've always had good service and prices. My complaint is that I saw two used sleds out there this very early this morning and they don't have a website. I like to surf/shop the net.
Posted On: 09/16/09
They do not return phone calls...I found a new dealer because of this
Posted On: 09/05/09
Won't return phone calls, family run so they have an attititude
Posted On: 02/19/09
Great Job to the staff at Doug's. I Think for a small town family owned business they do as well as can be expected!!! Great Work