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430 Kings Hwy
Fredericksburg, Virginia 22405
(Vespa Fredericksburg rated 3/5 based on 5 review.)
Don\'t believe the positive reviews you read here. They must have been posted by the FMS folks themselves. Mostly bad service all around. Sales reps don\'t know their products nearly well-enough to be selling them to anyone. Expect a bullshit bill full of charges you never expected and some they cant even explain. Parts is terrible--that\'s a fact. Service is even worse as they never have anything done on time; too many excuses, too many repeat trips to pick up your \"bike\" when it\'s still not finished. Worth the extra mileage and time to go to another dealer.
No follow sales calls to thank you or to get feedback on your purchase. Maintenance is never done on time; days turn into weeks and more weeks. Parts department thinks you should wait on them to serve you when they want to do so. Take your money and run from this business. I run a professional business in Northern Viriginia it is customer focused--long-term customer relationships. Totally no customer service. It\'s worth your time and extra gas money to shop at another dealer further away. These guys need to wake up or shut their doors. Signed- Done with these fools.
I have dealt with Sergi in parts dept 3 times now & I could not be more please with her help & getting my parts in. I will be back
I was charged for services that were not performed. When the service manager was given the opportunity to correct the issue they chose to ignore it. WORST customer service ever!!
Nice people with a focus on customer service. Will be back!!