| Mancuso Harley-Davidson REVIEW |
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| BAD CHANGE FOR CROSSROADS |
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THE NEW GM WAS A BAD CHANGE FOR CROSSROADS
(12/23/2008) |
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| SPECIAL THANKS TO CROSSROADS SERVICE DEPT. |
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JUST STOP BY TO GIVE SOME POSITIVE REMARKS.I HAD
MY BIKE PICKED UP BY YOUR CROSSROADS SERVICE
DEPT.(DO TO IT NOT RUNNING)IT WAS A LAST MINUTE
THING WITH MY BUDDIES WE WERE GOING TO LONE STAR
RALLY.YOUR SERVICE DEPT SAVE THE DAY AGAIN.THANKS
TO THEM WE HAD A GREAT TIME.TWO THUMBS UP TO YOUR
SERVICE DEPT.AWSOME CREW
(12/17/2008) |
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| MANCUSO HD IS A GREAT DEALER AND HAS A GREAT SERVICE DEPT |
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MANCUSO H-D(CROSSROADS) HAS BEEN MY SERVICING
DEALER EVER SINCE I BOUGHT MY BIKE FROM THEM IN 05
THEY HAVE DONE LOTS OF UP GRADES FROM GRIP JOB TO
A STAGE 3(BY THE WAY 115HP & 110 IN TORQUE).I JUST
WANT TO SAY THANKS TO THE SERVICE DEPT.MANNY KEEP
UP THE GREAT WORK.
(12/02/2008) |
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| Worst place Ever. I recently heard the shops nick name is man-SCREW-so!!! |
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I'm was a good customer for a long time but the
recent changes has made it the worst shop in
HOUSTON. The new GM David is a joke and should be
fired for been such a jerk to any and all
customers. Who the hell does this Pete guy think
he is, there were people on the counter and he
just walks off(What a Douche). I miss the old
crew.
(10/15/2008) |
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| 610 Store |
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Down side: I brought my Road Glide in for a
ticking noise.2 weeks later I was called on a Sat.
and told my bike was ready. Rushed to pick it up.
I left the dealership as they were closing. I now
had a vibration that was so bad I could not see
the brake pedal at 40 mph. Dealer was closed till
Tues. I checked the oil and it was low and filthy.
The repair was a new oil pump and lifters. They
fixed the broken motor mount the next Wed.
I was disappointed that no one test rode the bike
after the initial repairs. I am happy with my
Harley but I am considering a change because of
the high cost of maintenance. I like to change the
oils' myself, but I think that $98.00 is a little
steep for 6 qts. of oil and a filter
(07/28/2009) |
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| 610 Store |
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Down side: I brought my Road Glide in for a
ticking noise.@ weeks later I was called on a Sat.
and told my bike was ready. Rushed to pick it up.
I left the dealership as they were closing. I now
had a vibration that was so bad I could not see
the brake pedal at 40 mph. Dealer was closed till
Tues. I checked the oil and it was low and filthy.
The repair was a new oil pump and lifters. They
fixed the broken motor mount the next Wed.
I was disappointed that no one test rode the bike
after the initial repairs. I am happy with my
Harley but I am considering a change because of
the high cost of maintenance. I like to change the
oils' myself, but I think that $98.00 is a little
steep for 6 qts. of oil and a filter
(07/28/2009) |
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| sales people slow and not forth comming they won't answer any questions unitl you show up in person, and then its kinda like "we dont have what your looking for but heres a bike way out of you price range." go some where else!! |
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Nothing in inventory and financing not so good. go
with you personal bank, i have good credit and
they tried to get me to sign a contract for 19%
rate and 6 years of high payments for a sportster
but they can get you cheap insurance prob a fraud
anyways. look on cycle trader or ebay for better
deals!!! misleading staff not very helpful waste
of time. I ended up buying a 2005 buell lightning
for $3000 less than they had a 2004 for. Ebay is
the way!!!!
(06/30/2008) |
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| Waste of time i don't understand why such a big dealer can have crappy sevice and no inventory like the other guy h-d should shut them down rip-off and a discrace to the trade!!!!!!!!!!!! |
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sorry dealership id rather drive 200 miles out of
my way to get a better experience!!!!
(06/30/2008) |
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| Incompetent, rude |
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Mancuso’s is the worst thing to ever happen to
Harley Davidson. If H-D had any balls they would
shut this rip off, ill equipped, incompetent
sales/service/parts staff operation down. No true
H-D rider would ever patronize this crap house
outside of no choice (my reason). Rudeness runs
rampant throughout the Mancuscos’ so call
operation from the top down and it appears to be
highly rewarded. Yes I have been to and relied on
the parts and service departments because after
all they were virtually next door. I have yet to
get one needed part for my 1999 FXSTC; nothing;
nadda, zip …..I’m surprised they even stock oil!!
As far as the so called service department…what a
joke; 2 weeks advance reservation: 3 weeks of your
H-D’s procession followed with a thousand dollar
ticket and when it’s all said and done……..it was
done wrong…….I looked for the shirt last trip
“Screwed by Mancusos” but they were sold out (as
usual)… they do have some good ponts... they excel
in circle jerks and pocket pool!
(06/05/2008) |
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| GET MANNY BACK |
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Ever since Manny left the 290 service department
it has gotten worse.The staff on the drive is a
joke.Manny alway's took care of us like
family.There so called Manager Dave Atkinson is
never there. And when he is there he is usless.I
ask to speak to the GM and find out that it is
Dave's brother.Now is see the problem.Also why is
the service department close on Mondays.
(06/02/2009) |
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| THANKS FOR LEAVING THE OIL OUT OF MY BIKE AFTER YOU SERVICE IT |
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HAD MY BIKE IN FOR 5K.PICKED UP MY BIKE AS IM
RIDING IT HOME I START HEARING SOME ENGINE
NOISE.WHEN I GET HOME I CHECK THE OIL AND THERE IS
NO OIL.THEN FIND OUT THAT THEY DID NOT DO THE
COMPLETE 5K BUT I WAS CHARGED FOR IT .THAT IS THE
LAST TIME I TAKE MY BIKE THERE!!!!!!!!THANKS
ASSHOLE'S
(06/02/2009) |
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| I got my gear money held back by the saleman and hid from me |
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My interest was higher than discussed, my gear
allowance was held back and hidden from me,
500-1000 ! ,,I found out about the gear allowance
later and was told its too late now. I was
supposed to have 5.9% loan and got 12.9 wtf,,, had
an oil leak when delivered to me and had to leave
it . Just an oring but was obvious as hell it was
leaking all over the floor when delivered.
For all my trouble I was charged way too much for
the bike also making my deal even more sour later
on when I found out how cheap you could by the
same bike elsewhere.
(05/29/2008) |
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| worst service department in the world |
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whatever you do do not take your bike to mancuso,
at the crossroads location, i do not know first
hand about the main one, but they cant be much
better, if this behavior is acceptable, i was
treated like i did not matter, my bike had a
simple problem, it took a week and a half for the
tech to even look at it
(05/20/2008) |
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