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ALBANY TRACTOR |
| (866) 769-8542 x5244 |
Albany, Georgia 31701 View map
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Polaris
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| ALBANY TRACTOR REVIEW |
| | | service and quality of work |
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| My name is Winn Marchbanks and I own a 2006
sportsman 500 EFI with 130 hours on it. My ECM
went out and I dropped it off at Albany Tractor. I
specifically requested that the service department
fix what was wrong with the ECM, change the oil,
and also to check over the whole machine for
anything other repairs that needed to be
addressed. The machine stayed there for 2 1/2
months due to high bill and came back to pick it
up I received a bill for 675 dollars which
included the ECM, an oil change, and labor
(expected),but after I inspected the machine they
did not fix the broken headlight,I found a wheel
bearing that is loose or has gone bad, and the
starter did not work. The technicians blamed it
on it sitting and after a week they still do not
have it running nor have they bothered to contact
my and inform me regarding any other problems.
After I contacted them the service manager told me
that the fuel pump had gone out and the only
reason he could come up with for this occurring
was condensation in the fuel tank. I spoke with
an Ed (a manager ?) this afternoon late afternoon
who said he would find out what was going on and
contact me back. (I still have not heard from him
as of 8/31/09 at 8:30 pm and i do not understand
how a fuel pump can go out from just sitting.)
I am concerned that the fault of the service
technician not doing what I requested for them to
do is going to result in a more costly expense
than I anticipated when all I expected to be fixed
was the ECM, an oil change, labor, and cosmetic
repairs. Please look into this and let me
know what we can do to get this situation
remedied.
(08/31/2009) |
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